FAQs

The results last for up to 12 months. The shades of white achieved will gradually fade according to your diet and/or your consumption of food and drink such as alcohol and coffee.

In order to prolong the achieved results we advise repeating the treatment every 2 weeks.

No!
Our formula has been developed especially so that you don’t experience any pain or sensitivity.

All our orders are dispatched via the national post (mail).
Check delivery time for orders here

Orders are prepared and dispatched Monday-Friday only

All you have to do is send us a message via the contact form or directly at hello@cocolabsmile.com and we will get back to you as soon as possible.

Our team do everything possible to reply to your queries as quickly as possible. The maximum response time is 2 working days.

We guarantee that the whiteness of your teeth will improve by a minimum of 2 shades after using our teeth whitening products.

In the unlikely case that this is not your experience with Coco Lab products, please refer to the information below:

To qualify for our money back guarantee simply follow these instructions:

1. Take a photo of your teeth before using our teeth whitening products
2. Take a photo of your teeth after completing the whitening treatment, as well as a photo of the used product
3. Send an email to our Client Experience team (hello@cocolabsmile.com) with all these photos.

Once you have submitted this information your request will be dealt with within 3 days.

Don’t forget to submit your request within 30 days of receiving your product or products. Make sure your photos show a valid date and time

Our formula has been developed to whiten teeth gently so the enamel is not damaged. The gel works in combination with our LED light to obtain results in just 10 minutes.

You will see optimum results after 6 uses.

Not at all!
Our formula has been developed especially so that you don’t experience any sensitivity.

Excessive accumulation of saliva during the use of our products is not cause for concern and will not affect the result of the whitening process at all. If you find the accumulation of saliva becomes problematic during the application of the treatment, simply spit the excess in the sink!

No, the LED light is not waterproof. Make sure you disconnect the mouthpiece from the light before cleaning it.

Simply remove the plastic strip found under the batteries. Reinsert the 2 batteries with the writing facing upwards and turn on the device.

The results will be visible after the first use.

In order to obtain the best results, we advise you to use the powder twice a day.

We advise you do!
To obtain the best results, we recommend cleaning your teeth with these products twice a day.

Replace your regular toothpaste with our whitening toothpaste in order to have perfect oral hygiene and whiten your teeth at the same time.

We recommend you do!
Brush your teeth twice a day to see optimum results.

Brushing your teeth twice a day, one tube will last you 2 months.

Leave the strips on your teeth (one strip for the upper teeth and one for the lower). Leave for 15-30 minutes and the results will be there instantly!

One pack contains treatment for 14 days, 28 strips.

Just 20 minutes.

The formula for our whitening strips is 100% natural.

Prolong the whiteness of your teeth. In order to maintain optimum results we advise you to repeat the treatment once or twice a week.

Once the syringes supplied with your whitening kit are empty.

Once the pens supplied with your whitening kit are empty.

Not at all!
Our formula has been developed especially so that you don’t experience any sensitivity.

From our selection, choose the products you would like to receive on a regular basis.

You can add these products to your subscription:

• Charcoal powder
• Gel refills
• Whitening pen
• Toothpaste
• Whitening strips

Yes, in your online subscriber space. You can also change how often you receive your subscription.

Easy!
All you have to do is go to your subscriber space online and add/remove the product you want.

Simply go to your subscriber space online to choose how often you receive your subscription.

Easy!
You can do it by yourself in your subscriber space.

1. If you have created an account when placing your order, you can login to your customer space and track your order.
2. Once your order has been dispatched you will receive a tracking number via email. This allows you to track your order.

All orders are dispatched via the national post (mail).

Check shipping time for orders here

 This delivery time can vary during holiday periods, including bank (national) holidays. Orders are prepared and dispatched Monday-Friday only.

We use many postal services:

USPS/Canada Post/Royal Mail/Colissimo

You will receive a tracking number by email once your order has been dispatched.

1. Have you checked your spam inbox?

The confirmation should be in your inbox a few minutes after placing an order. If you do not receive any message please contact hello@cocolabsmile.com so that we can resend you the order confirmation.

No, you can complete your order without creating an account. However, we advise registering for an account so that you can track your orders over time.

No, once validated you cannot modify your order. But if you need to please contact us on the following address: hello@cocolabsmile.com

Our connected kit is compatible with the following devices:

• iPhone
• Android
• USB

1. Brush and dry your teeth before use
2. Apply the whitening pen to each of your teeth
3. Connect the LED mouthpiece to your mobile device
4. Place the mouthpiece in your mouth and wait 10 minutes
5. Once 10 minutes have passed, rinse the mouthpiece with water (careful not to get the connector wet)
6. Rinse out your mouth
7. Apply the anti-sensitivity serum (the blue pen) to your teeth

Thanks to our unique lab-developed formula, the results will show in just 15 minutes.

The connected kit should be used once a day until the desired shade of white is achieved. You should then repeat the treatment once a week in order to maintain the result.

Not at all!
Our formula has been developed especially so that you don’t experience any sensitivity.

Once you have completed the whitening treatment, the results last for up to 12 months.
In order to prolong the achieved results we advise you to repeat the treatment once or twice a week.